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About Us

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About Us

Penelope's House Cleaning premier home & office cleaning concierge. Servicing residential and commercial space of the Oak Park, MI and its surrounding areas.

We provide a variety of professional services including home maid service, House Cleaning, Window Cleaning, Apartment Cleaning, Commercial Cleaning, office cleaning, disinfecting service, move in/out.

You can book Cleanly in under 60 seconds through our user-friendly Website. Receive quick simple pricing based on the information you provide. No surprises! Penelope’s House Cleaning has flexible scheduling, clear add on services, move in/out cleanings, free eco-friendly products and seamless checkout. Need Help? Call our customer service who will guide you through the process. Helping you understand and decide what is the best cleaning service option is for you. All Penelope’s House Cleaning employees are professionals who are insured and bonded. They've been trained to deliver our 50 Point Penelope’s House Cleaning Check List and uphold themselves to the highest of standards. Penelope’s House Cleaning prides itself in being more than a cleaning service provider. With an emphasis on communication, all around trained cleaning professionals and customer relations that are one of a kind. We provide diligent and detailed work that is bound to please you. It is our mission to offer you the best possible experience possible.

Penelope’s House Cleaning Delivers high-quality commercial cleaning solutions that are a direct reflection of our attention to quality, safety, reliability, and sustainability. We are the leader in utilizing Environmentally friendly processes and product with our Green Clean Program. Whether you own one location or multiple facilities, Penelope’s House Cleaning is hear for you!

Define Your Needs

Do you need a one-time clean before hosting a party? Or maybe before you move out your home?

Do you need regular cleaning services that will free up your schedule?

Different companies offer different services. That’s why it’s important to define what you want and look for a company that can customize your cleaning based on your needs.

Another factor to consider is frequency. Define how often you want the service. Companies offer monthly, bi-weekly, and weekly services and also one-time appointments. Remember that the more services you book, the better price you will get.

Ask Your Friends For Recommendations

You will be surprised at how many of your friends and co-workers use a housecleaning service. Ask for recommendations. If you choose a company that a friend has recommended, make sure you inquire about their referral programs. You and your friend might be rewarded! Read The Reviews

Look up companies on Google and business review sites and check what customers are saying. Check the positive reviews as well as the negative reviews to get a more comprehensive idea of the quality of the service a company provides.

FREQUENTLY ASKED QUESTIONS- Q & A

Answer: No, Please put all pets/animals in a safe and secure place while we clean.
Answer: Yes, it's totally fine.
Answer: Yes we are.
Answer: Yes.
Answer: Yes
Answer: We clean both. We are a residential and commercial cleaning company.
Answer: No, not at the moment.
Answer: We do not defrost but we clean out refrigerators if requested. There is a 25 dollar upcharge to clean out refrigerators.
Answer: We prefer to use Murphy Oil when mopping wooden floors.
Answer: Yes.
Answer: Yes, of course.
Answer: Sometimes. It all depends. Give us a call for more information.
Answer: You will get a discount for referring us as a customer only during the time of our referral special.
Answer: You don't have to tip but it would be nice :)
Answer: Yes.
Answer: During this time, none of our employees will be dispatched from our office if they are sick. They will be sent home and unable to return to work unless approved by a doctor.
Answer: We will reschedule the cleaning appointment for another day that is convenient for both parties.
Answer: Yes, if you cancel within 24 hours of the scheduled cleaning, we will charge you a $30.00 cancelation fee.
Answer: Only if you're not at the property when we arrive.
Answer: We do not give or share any key or code with anyone who does not work for us. We also return the key to the customer at the end of each cleaning appointment. We may only duplicate a key if it's a non-residential/commercial account.
Answer: Yes.
Answer: Yes. You do not have to be at the property the whole time but you must be there when we arrive and preferably there when we finish.
Answer: It's rare but sometimes the manager or secretary may actually be one of the cleaners coming to your home or office.
Answer: When it comes to residential cleaning services, our cleaners usually dispatch in pairs of two.
Answer: Yes.
Answer: High school diploma and no criminal background and no felonies.
Answer: Yes.
Answer: No. We screen out all of our employees ourselves so you don't have to.
Answer: Phone or text is fine. We prefer phone calls over text.
Answer: If we break something, then we will of course pay for it.
Answer: No. Your privacy is very important to us.
Answer: We book all of our appointments for specific days and windows of time.
Answer: No.
Answer: Yes.
Answer: Our rule of thumb on maintenance cleaning is to focus on areas the need the most attention first or to rotate on a different area each visit.
Answer: The chemicals we normally use are absolutely safe for you, your family, pets, and any plant life in your home when properly used. However, If you prefer us to use ALL NATURAL chemicals for your next cleaning, give us a call in advance. Our number is 248-897-6769.
Answer: We have years of experience in the cleaning business. We are very knowledgeable about the chemicals we use to clean and how to safely use them to clean.
Answer: We learned the cleaning business through years of experience, hard work, trial and error, other people, the knowledge we found off the internet, etcetera.
Answer: No, we are a business. We pay taxes like everyone else.
Answer: No, not a all.
Answer: Cleaning your home is our number 1 priority. Sometimes we can be friendly on a social level but we will not interfere between you or your work.
Answer: Yes.
Answer: Yes.
Answer: We will still do the work but please pay AS SOON AS POSSIBLE. If you forget to leave a check, you have the option to pay in cash, debit/credit card, or cash app. Our Cash App handle is $PHCMichigan. There is also a 3 dollar fee for paying with a cash app. You also have the option to pay upfront or in advance.
Answer: Yes.

Why choose us

Expert Employee

Secure Services

Low Costing

On time Finished

Penelope's House Cleaning salutes our area Healthcare Providers, 1st Responders and EMT's serving on the frontlines of COVID-19. It's with humility we extend our thanks to you for showing up daily and fighting for the health of our loved ones. For risking your lives, and for continuing to stay in the fight.

Penelope's House Cleaning, your #1 house cleaning service from Oak Park always working to make our area a safer and cleaner place to live, work and raise a family. Call us at (248) 897-6769